How do the computer repair guys fix virus infected computers?

January 28th, 2010 | by Admin |
Blue Screen of Death asked:

1. lets say that the virus CANNOT be removed. so PLEASE DO NOT tell me good programs to get rid of it.

2. lets say i have like a dell computer.

3. i give them my computer, no disks or anything. how do they go about repairing windows and or reloading my programs and files?
i dont want to have to buy an XP disk for every repair! thats very spendy for the customer! so how dot hey do it?

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  1. 3 Responses to “How do the computer repair guys fix virus infected computers?”

  2. By AR2 on Jan 28, 2010 | Reply

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    They format your hard drive to get rid of the virus and reinstall Windows. That’s the only sure way of getting rid of a virus.

    They save your files first onto some external media. The repair center has an OEM license for Windows. An OEM license allows you to install Windows many times on a specific brand and specification of hardware.

  3. By MINDDOCTOR on Jan 30, 2010 | Reply

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    They will install their own CD with antivirus software and see if the virus can be removed. Or they will try in a safe mode to remove the virus. If you did not give the CD for Windows XP platform then they will not be able to reload and reformat the platform. Plus they need your CD, as the key will be on the side of the CD. And they must install the correct key for Microsoft WGA. Or you will not be able to donwload all of your critical updates like SP3.

    Mind Doctor, France

  4. By Luc The Algorithm Guy on Jan 31, 2010 | Reply

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    Windows XP, according to Microsoft licensing requires that the CD Key be on a sticker on the case. Reinstalling just requires one master disk, which is available for purchase.

    In the case of Dell, any dell Windows XP install disk will install on a dell machine. There is some sort of BIOS verification. (This is purely anecdotal but I’ve not be let down yet)

    I wouldn’t advise trying to “clean” a serious infestation, so I think you are on the right track.

    If it’s your own computer you should have kept the install media. If you are actually going to a repair shop then they will tell you how they are going to handle it. You wouldn’t need a new disk for every repair though – just one disk once.

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